Contact us
Small independent site, no contact form, no ticket number. Send an email and a person reads it.
Things worth writing to us about:
- A ride here whose price, boarding point, duration or departure times have changed. Venice moves these details more than you would think, and we would rather hear it from you than notice it three months late.
- A gondola ride that is genuinely bookable in Venice and is not on the site. If it has a real, currently live listing page with published departures, send the link.
- A question about a ride on the water that neither the FAQ nor our guides answers.
- Anything on the site you think is wrong. Especially that.
If you run one of these rides
Operators are welcome to correct us, and we would rather be corrected than be tidy. If your boarding point has moved, if a route now runs a different stretch of canal, if the serenade is on your own boat rather than a neighbouring one, or if a starting price has changed, write and say so. Corrections are made against the live listing, so the fastest route is a short note plus the page the change is already showing on.
Two things we will not do. We will not remove an accurate figure because it is unflattering, and we will not move a ride up a page. Category leads are set by review volume and rating, which is a rule anyone can check against the numbers printed on the cards.
Email info@gondolarideinvenice.org
What we cannot help with
We are a comparison guide, not the operator. We cannot take a booking, change a date, cancel a reservation or issue a refund. None of those are ours to touch. Every ride on this site is sold and rowed by somebody else, and your reservation sits with them from the moment you pay.
So if the question is about a booking you have already made, the fastest route is the confirmation email you were sent when you booked. It carries your reference number, the departure time, the exact meeting point and a message button that reaches the people actually holding your seat. On a same-day question that is always quicker than us, and on a weather call it is the only channel that can answer.
Two details worth checking on that confirmation before you email anyone. The meeting point, because San Marco Giardinetti, Santa Maria del Giglio, Riva del Carbon at Rialto and Piazzale Roma are four different places on four different stretches of water. And the cancellation terms, because every ride here cancels free up to 24 hours out and none refunds inside that window.
Still deciding which ride? The five categories narrow 13 rides down faster than we can by email, and the FAQ covers how these listings are chosen and where the numbers come from.